At Hooker Fishing Tackle, we strive to deliver your order in a timely and efficient manner. Below is our shipping policy to help you understand how we handle shipping and delivery.
Shipping Locations
We currently offer shipping to New Zealand and internationally. If you are ordering from outside of New Zealand, please note that additional shipping charges may apply, and customs duties may be levied based on the destination country.
Processing Time
- Orders are processed and shipped within 1-3 business days from the date of purchase.
- Orders placed on weekends or public holidays will be processed the next business day.
- Custom or special orders may take additional time, which will be communicated to you upon purchase.
Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Typically takes 3-5 business days Rural Delivery can be 1 – 2 days extra on top of that(for New Zealand orders).
- International Shipping: Delivery times vary depending on the destination country. Shipping times range from 5-10 business days.
Shipping Costs
Shipping costs are calculated based on the delivery address and the weight of your order. You can view the shipping charges at checkout before completing your purchase.
- Free shipping is available for orders over $350 within New Zealand.
- International shipping fees will be calculated at checkout.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track the progress of your delivery on our courier’s website.
Shipping Delays
While we strive to meet the estimated delivery times, please note that delays can occur due to factors outside of our control, such as weather conditions, courier delays, or customs processing. We will do our best to keep you informed of any delays.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us immediately at info@hookerfishingtackle.com, and we will assist you with filing a claim with the carrier and resolving the issue.
Incorrect or Missing Items
If you receive an incorrect item or notice an item is missing from your order, please contact us within 3 days of receiving your shipment so we can investigate and rectify the issue.
Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses provided at checkout.
If you have any questions or concerns about your order or shipping, feel free to contact us at:
Email: info@hookerfishingtackle.com
Phone: 021821612
Thank you for shopping with Hooker Fishing Tackle!
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- Cookies and Tracking Technologies
We use cookies and other tracking technologies (such as web beacons) to enhance your experience on our website. Cookies help us remember your preferences, analyse traffic, and improve website functionality. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.
- Data Security
We implement a range of security measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee complete security.
- Accessing and Updating Your Information
You have the right to access and update the personal information we hold about you. If you would like to update your information or request a copy of the data we have collected, please contact us at info@hookerfishingtackle.com.
- Your Privacy Choices
- Marketing Communications: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
- Do Not Track: Some web browsers may offer a “Do Not Track” feature. We do not currently respond to these signals.
- Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date at the top will reflect the most recent update.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Hooker Fishing Tackle
Email: info@hookerfishingtackle.com
Phone: 021821612
Thank you for trusting Hooker Fishing Tackle with your personal information.